technical
supporter

Mono Solutions is looking for skilled, self-motivated and technical-minded people to join our North American technical support team and become a part of a rapidly growing business serving hundreds of thousands of websites across 30+ markets. Your job will be to provide 2nd- and 3rd-level support on our world-leading web presence platform to our professional partners in North America. Our helpdesk is located in Denver, CO and the position is full time.



WHAT'S IT LIKE TO WORK AT MONO SOLUTIONS?


When you step into the role as a technical supporter you will become a part of a small, dedicated team in Denver. You will also work closely with our international support team based in Copenhagen, Denmark.


Your daily job will be technical problem solving with focus on technical support in close communication with Mono Solutions’ North American reselling partners who are using the Mono Solutions platform. On a daily basis you will also help build up Q&As and improve platform documentation in general.


The main communication tools with our partners are Atlassian Jira and Slack.


YOUR RESPONSIBILITIES 

  • Daily technical platform (on the Mono Solutions web presence platform) support for our reselling partners
  • Daily management of support queue and expedition/solving/escalation of issues (bugs and questions) raised by our reselling partners through JIRA 
  • Handling of domain-related issues
  • Documentation of frequently asked questions and answers


WHAT WE EXPECT FROM YOU

  • You are 100% service minded
  • You are excellent in written communication
  • You have former experience with website technology
  • You have understanding of DNS and domain issues
  • You are a fast learner with a “go-do” approach


IT WOULD BE AWESOME IF...

  • You have experience with Atlassian JIRA
  • You have previous and proven experience working with 2nd level software support
  • You have a technical background


WHAT'S IN IT FOR YOU?

  • A salary matching your skills and expertise
  • Exciting international atmosphere and great colleagues 
  • A challenging and interesting task portfolio


APPLYING


If this sounds like a ideal spot for you we would love to hear from you! Submit your cover letter, resume and relevant links by sending an email to Svenn Andersen at sa@monosolutions.com with the subject line “NA Technical Supporter”. 


Start date: ASAP


Work place: 

Galvanize Golden Triangle - 1062 Delaware St., Denver, CO 80204


Any questions? 

Feel free to contact Eric Owen at eo@monosolutions.com or (303) 875-2260


Svenn Andersen

COO

Mono Solutions

+45 2179 9096
sa@monosolutions.com

Eric Owen

CEO North America

Mono Solutions

(303) 875-2260
eo@monosolutions.com