PARTNER SUCCESS MANAGER - EUROPE

We are looking for a Partner Success Manager (PSM) based out of our Copenhagen Headquarters to manage Mono Solutions´ relationships with partners primarily based in Europe. It is the responsibility of the PSM to drive customer adoption and success. You should be comfortable at both consulting and negotiating at a management-level, backed by a strong understanding of our partners’ business and industry objectives. Key to this role is the ability to articulate value, inspire clients to sell the value of the Mono platform and encourage adoption and expansion. The ideal candidate should possess strong business and analytical expertise as well as strong account management expertise.

The PSM will work closely with business development and implementation team to drive set-up and renewals to a successful completion. He/she will build and maintain strong relationships with multiple contacts within the assigned partner organizations. He/she will serve as an escalation point of contact for issues that impacts the partner’s success. He/she will be required to maintain strong working relationships with other customer facing Mono Solutions personnel in the Sales, Marketing, Product Development, Support and Finance teams.

THIS INCLUDEs

Being attentive to partner needs at all times and identify up-sell opportunities
Being responsible identifying key strategies for revenue acceleration and conducting QBRs
Developing and executing partner success plans as well as tracking and reporting on key metrics to ensure adoption and success

REQUIREMENTS & QUALIFICATIONS

3+ years relevant work experience required
BA/BS degree
Fluent in English, German is a plus
Proven ability to collaborate and build strong relationships with partners at a senior level
Experience from Web Agency / SaaS account management, project management and/or strategy consulting
Exceptional analytical and problem solving skills, including the ability to figure out how things should work, and to identify patterns and trends
Familiarity with B2B marketing, sales processes and consulting best practices
Solid spoken and written communication skills
A positive, self-starter attitude and desire to exceed expectations at every opportunity
Attention to detail, strong organizational skills, and an absolute focus on quality of work
Good understanding or experience with web-technology is an advantage
Strong social skills
Able and flexible to travel often

about mono

Mono Solutions, headquartered in Copenhagen, Denmark, is a rapidly growing software development company providing a market-leading and award-winning platform for professional websites catered to small and medium sized businesses (SMBs).

Our vision is a market where all SMBs benefit from consistent and engaging online presence, making it easy for consumers to find, understand and do business with them. To accomplish this, we work with large partners (resellers) in the media, publishing, directory and Telco space to help them deliver agency-class online presence products to their SMB clients in an efficient and cost effective manner.

We already host more than 300,000 websites via our international resellers in over 30 markets.

We have offices in Copenhagen, London and Denver.